Friday, April 4, 2008

NEWS FLASH - good customer service is not extinct


Easter weekend, my camera died. I hoped it was just a battery problem, but after trying a brand new one with no success I had to sadly acknowledge that my first digital camera, my beloved Kodak EasyShare was indeed, dead. After owning it for only 3 years, I was now going to have to go out & buy a new camera. Grrrrrrr.

Then today I remembered that I bought it at Costco. And the reason I bought it at Costco was because they supposedly had this amazing unlimited guarantee on pretty much everything in the store. Could I actually return my 3 year old camera?? I called Costco & sure enough, a friendly lady told me to pack up all the stuff that came with the camera & bring it in!

As we all know, electronics are one thing that get cheaper as they get better. So tonight I exchanged my old broken camera for a better brand & model that was HALF THE PRICE OF MY KODAK!! I walked out of there with a wad of money in my pocket and a new camera!! WHOO-HOOOO!!!

My new Sony camera is now charging & I'll be updating with new pics soon. Oh, and before you all rush out to Costco, they've recently changed their guarantee policy from "unlimited" to 90 days. They still have a lifelong friend in me though.

1 comment:

Kerri said...

Now if they still had that policy, they could use your story as a commercial. I want to see your camera in action with a nice shot of CASEY!